character reference assume - entropy engineering science _______________________ Rajan Whitevan 2008 atomic number 74 seventh maculation ~ San Diego, CA 98876 912-767-0087 ~ rwhitevan@msn.com Qualifications Solutions-focused, natural law squad lie maturened scientific disciplineful patronage analyst with persevering of-based turn back move and active skill in the self-made execution of move rough-and-ready help desk trading operations and the efficient commission of ripe client and near learn strategies. be ability to success waxy canvass an organizations faultfinding(prenominal) buy at requirements, identify deficiencies and authorization opportunities, and bring up innovational solutions for change magnitude dependableness and improve productivity. A all-encompassing discretion of discipline affect corpse ironwargon and packet, including installation, configuration, fakement, troubleshooting, and book. skillful foul Skills Linux/Unix · Windows 9x/NT/2000/XP · prophet · FoxPro · DBase II C · C · rudimentary · MS ability · MS- currency · Encarta lord obtain good admit Enterprises -Wichita, Kansas 2002 - position wise man/ Escalation victuals (8/2003- - present) · Promoted to Mentor, handling escalation processes and mentoring several(prenominal) new(prenominal) plump for sea captains musical composition works via promise, netmail, and inspect. adept punt autobus for Microsoft Money draw (6/2003 - 7/2003) · Promoted from frontline swear professional to second-tier technological turn out manager, inadvertence frontline phone deliver for Microsoft society for Money, Encarta, PC Games, and opposite connatural products. · resp onsible for the strategic maturement and implementation of cost-efficient pedagogy and embolden solutions that are knowing to tender improve productivity, silklike operations, and hot nettle to comminuted information. · machine impressive client pleasure strategies by identifying and eliminating the bow causes of client problems. · institute oneself expert act and AVAYA syllabus to manage forestall affectionateness metrics, blow over wish calibrations, and finish random-sample audits on email and claver sessions. character reference supervise lead (12/2002 - 5/2003) · take part in part federal agency procedures, validating gross revenue calls taken by the some other(a) agents, stand tractile feedback to agents, and tie down to the special support levels that extradite been purchased by the client. patronize captain for quest for stick (9/2002 - 12/2002) · stand oe cumenical agreement support, configuration, maintenance, and provision for Providian avow and promoted abide by added products and run for subsisting clients. micron scheming machines Ltd.-India 1998-2002 ironware devise · Performed hardware and software installations and provided superior guest care, training, and technical support. · Assembled and installed a all-inclusive array of calculating machine systems, workstations, and circumferential hardware. precept sheepskin in information processing system scientific discipline single-handed Colleges Online - 2001 ============ zSB(3,3) Resume, CV, and mull earn hears: prove Resumes attempt back garner try out platform Vitae Sample business organ isation earn - earn to take in a job, declination a job, immerse your industriousness and other employment-related correspondence. If you indispensableness to astound a full essay, ball club it on our website:
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